LLM-powered support chatbot for our helpdesk

Voltify wants to reduce first-line support load with an LLM assistant that answers questions from our documentation and past resolved tickets. It must escalate gracefully to a human when confidence is low. The work: build the retrieval pipeline over our docs (Markdown) and ticket history (Zendesk export), design the prompt and guardrails, and expose it behind a small API our web team can call. Evaluation matters: we want a test set and accuracy reporting, not vibes. You will work directly with our support lead. Hourly, roughly 15 to 20 hours per week.